Cancellation Policy

If you need to cancel or reschedule, please let us know as early as possible. Late cancellations are charged as a percentage of your booked appointment price:

• 50%Less than 48 hours' noticeCancelled between 24 and 48 hours before your appointment
• 100%Less than 24 hours' noticeCancelled less than 24 hours before your appointment

Charges are based on the actual price of the appointment you booked. If you cancel less than 24 hours before your appointment, the full (100%) charge applies.

When you book, your appointment time is reserved exclusively for you. A late cancellation or missed appointment affects our clinic and other patients in several ways:

• Reserved clinician time: your clinician sets aside time to prepare for and deliver your session, and this time cannot be recovered.
• Fixed clinic costs: clinic rooms and staff costs are committed in advance, whether or not the appointment goes ahead.
• Fairness to other patients: with short notice we are rarely able to offer the slot to someone else who is waiting for treatment.
• Keeping our prices fair: recovering part of the cost of late cancellations helps us keep appointment prices affordable for everyone.

Our charges are intended to reflect the genuine cost of an appointment we cannot fill at short notice. They are not intended as a penalty.

Please contact us as early as possible so we can offer your appointment to another patient:

• Email admin@physiosite.co.uk
• Call +44 7787 081803

The notice period is measured from the time we receive your cancellation to the scheduled start time of your appointment. Moving an appointment to a different time is treated in the same way as a cancellation.

If you do not attend your appointment without letting us know, this is treated as a cancellation made less than 24 hours before your appointment, and the full (100%) charge applies.

We understand that genuine emergencies, such as sudden illness or a family emergency, can happen. Please contact us as soon as you can. We will consider each situation fairly and may reduce or waive the charge at our discretion.

If we need to cancel or reschedule your appointment, we will let you know as soon as possible and offer you an alternative time. You will not be charged in this situation.

If a cancellation charge applies, we will tell you the amount and how to pay. If your treatment is funded by a health insurer, please note that cancellation charges are usually not covered by insurers and are payable by you.

We aim to keep this policy fair, clear and transparent, in line with UK consumer law. This policy does not affect your statutory rights.

If you have any questions about this policy, contact admin@physiosite.co.uk